The Saved Conversations feature in NGage 360 provides administrators with full access to previous chat histories and user sessions. This powerful tool allows you to view and analyze all interactions that have taken place between your AI agents and users. Whether it’s for auditing purposes, improving customer service, or gaining insights into common inquiries, having this data at your fingertips ensures transparency and helps you make informed decisions based on actual user interactions.

By enabling the review of saved conversations, businesses can identify patterns, track the effectiveness of AI responses, and discover areas for improvement. This feature can highlight common questions or issues faced by users, giving you the opportunity to refine the chatbot’s responses and optimize workflows. It also ensures that if a user returns, their previous interactions are stored, allowing agents to provide continuity and a more personalized experience.

In addition, the saved conversation logs can play a crucial role in compliance and quality assurance. You can use the data to ensure that conversations meet company standards, and address any concerns in real-time or post-engagement. By storing all user sessions in a secure and accessible manner, NGage 360 empowers you to elevate your customer service and maintain a high standard of engagement, making it an essential feature for continuous improvement and performance tracking.