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FAQs

Q. What is NGage 360?

NGage 360 is an AI-powered platform that revolutionizes customer support and internal operations through the deployment of custom LLM-based AI agents across multiple devices. Our platform enables businesses to leverage AI technology to enhance customer engagement, streamline workflows, and optimize support processes.

Q. What are the key features of NGage 360?

Some key features of NGage360 include:
  • Virtual Agent Mode
  • Lead Generation Forms
  • Multi Device Agents
  • Multiple Data Sources
  • Custom Integrations
  • Teachable Actions
  • Sticky Buttons
  • 2-Way Speech
  • Support for 90+ Languages
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Q. How can we deploy NGage 360?

The Multi-Device Deployments feature of NGage 360 enables you to create and train your AI chatbot project once and deploy it across a wide variety of platforms and devices, all in one go. Whether it’s desktop applications, smartphones, tablets, kiosks, robots, or IoT devices, NGage 360’s robust infrastructure ensures that your chatbot agents are consistently optimized and ready for action, regardless of the device or platform they’re deployed on. This flexibility saves time and resources while maximizing your project’s reach and impact.

Q. Can we use our own data to train NGage 360's chatbots?

Yes, NGage 360 allows customers to train its chatbots using their own data. Customers can leverage their proprietary data sets to customize the chatbots and ensure that they are aligned with their specific business requirements.

Q. Can the chatbot be trained to handle specific industry-related queries?

Yes, NGage 360 allows users to train custom LLM-powered chatbots to handle specific industry-related queries and tasks. Whether it's providing product information, answering customer inquiries, or assisting with technical support, users can train the chatbot to understand and respond to queries relevant to their industry or business vertical.

Q. Is coding or IT support required to use NGage 360?

No, NGage 360 is designed to be user-friendly and accessible to users with no coding or technical expertise. Our platform offers intuitive features and workflows that enable customers to deploy and customize chatbots without the need for coding or IT support.

Q. What industries can benefit from NGage 360?

NGage 360 is suitable for businesses across a wide range of industries, including retail, healthcare, finance, hospitality, and more. Any organization that seeks to improve customer engagement, streamline support processes, or increase productivity can benefit from NGage 360's AI-powered solutions.

Q. Is NGage 360 customizable to meet specific business needs?

Yes, NGage 360 is highly customizable and can be tailored to meet the specific needs and objectives of businesses. Our platform offers a range of customization options, including training chatbots with proprietary data, integrating with existing systems, and configuring access control settings. In addition, NGage 360 offers customization solutions for Enterprises.

Q. How can I get started with NGage 360?

Getting started with NGage 360 is easy! Simply sign up for an account on our website and explore our range of features and deployment options. Our team is also available to provide assistance and support throughout the onboarding process.

Q. Is there a free trial available for NGage 360?

NGage 360 offers a 7-day free trial, allowing customers to explore our platform and experience its capabilities firsthand. Sign up for a free trial and discover how NGage 360 can transform your business!

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Q. How does NGage 360 use user data?

NGage 360 prioritizes user privacy and confidentiality. User data is used solely for the purpose of training custom LLM-powered chatbots. We adhere to strict privacy policies and do not share or sell user data to third parties. Users have the option of turning data retention on or off depending on their preferences.

Q. Can we white label the chatbot with custom branding for my business?

Yes, NGage 360 offers white-labeling options, allowing users to customize the chatbot's appearance, branding, and user interface to align with their business's branding guidelines and aesthetics. This ensures a seamless integration of the chatbot into your website or application, enhancing brand consistency and recognition.

Q. What file formats can be used to train the chatbot?

NGage 360 supports a wide range of file formats, including DOCX, PDF, XLSX, TXT, CSV, MP3, MP4 and more. Users can upload documents, video files, audio files, and other files to train their custom LLM-powered chatbots.

Q. How accurate are the responses generated by the chatbot?

NGage 360's chatbots are trained using state-of-the-art LLM (Large Language Model) technologies, ensuring high accuracy and precision in responses. The chatbots undergo rigorous training processes and are continuously improved over time to deliver more accurate and contextually relevant responses to user queries.

Q. Can I integrate the chatbot with my website or mobile app?

Yes, NGage 360 provides seamless integration options for embedding the chatbot into websites, mobile apps, and other digital platforms. Users can easily integrate the chatbot using provided APIs or plugins, allowing for smooth and intuitive user experiences across different touchpoints and channels.

Q. Is the platform suitable for businesses of all sizes?

Yes, NGage 360 caters to businesses of all sizes, from small startups to large enterprises. Our platform offers scalable solutions tailored to meet the specific needs and requirements of businesses across various industries. Whether you're a small business looking to automate customer support or a large enterprise seeking to enhance user engagement, NGage360 has you covered.
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Q. Can the chatbot handle multi-language interactions?

Absolutely, NGage 360's chatbots support multi-language interactions, enabling users to engage with the chatbot in their preferred language. With support for over 90 languages, users can communicate fluently with the chatbot, regardless of their linguistic background or geographical location.

Q. How secure is the platform for handling sensitive data?

NGage 360 prioritizes data security and privacy, implementing advanced encryption techniques and stringent security measures to safeguard sensitive data. All communications between users and chatbots are encrypted using 256-bit AES encryption, ensuring end-to-end security and confidentiality. Additionally, NGage360 adheres to industry best practices and compliance standards to ensure the highest level of data protection.
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