NGage 360 - E-Commerce Industry

Seamless E-Commerce Automation

AI That Powers Online Retail Growth

Redefining Online Retail With AI Agents

NGage 360 equips e-commerce businesses with AI agents that automate support, personalize shopping, and optimize operations. Powered by RAG and MCP, these agents connect seamlessly with CRMs, payment systems, logistics platforms, and ecommerce marketplaces. From handling customer service and personalized product recommendations to fraud prevention and supply chain optimization, NGage 360 enables online retailers to reduce costs, improve customer experiences, and scale profitably, driving measurable growth and stronger engagement in competitive digital marketplaces.

Faster Public Access

Citizen Services Automation.

24/7 Customer
Service Agents

AI agents answer order queries, refunds, and FAQs instantly, reducing customer wait times and call center workload while improving satisfaction.

AI-Powered Product
Discovery Assistance

Agents guide shoppers to products through conversational search powered by RAG, making browsing faster and more intuitive.

Personalized
Shopping FAQs Agents

AI delivers tailored answers about shipping, sizes, or returns, reducing cart abandonment.

AI-Powered
Checkout Assistance

AI Agents help customers through checkout, address errors in real time, and reduce cart drop-offs.

Post-Purchase
Support Agents

AI updates customers about delivery, refunds, or replacements, ensuring end-to-end support.

Multilingual
Shopping Assistants

With 90+ language support, agents break language barriers, expanding global reach for e-commerce platforms.

Drive More Revenue

Sales & Conversions.

Personalized Product
Recommendation Agents

Agents suggest relevant products based on browsing history, cart, and purchase patterns, increasing cross-selling and upselling.

Automated Lead
Capture Agents

Agents collect user details via interactive forms and chats, enriching CRMs with qualified leads.

Dynamic Pricing
Assistance Agents

AI analyzes competitor data (via MCP integrations) to suggest optimized pricing strategies for higher conversions.

Cart Recovery and
Follow-Up Agents

AI Agents remind customers of abandoned carts, nudging them to complete purchases with personalized offers.

Customer Loyalty
Program Agents

Agents promote loyalty benefits, enroll customers, and provide real-time updates on points and rewards.

Streamlined Fulfillment

Operations & Logistics.

Order Tracking
and Updates Agents

AI integrates with logistics providers to deliver real-time shipment tracking and delivery notifications.

Returns and Refund
Automation Agents

Agents validate returns, initiate refunds, and update ERP systems, reducing manual handling and errors.

Warehouse Inventory
Monitoring Agents

AI predicts stockouts and automates reorders, ensuring products remain available without overstocking.

Vendor and Supplier
Coordination Agents

AI manages communication with suppliers, tracking orders and ensuring compliance with SLAs.

Peak Season Demand
Forecasting Agents

AI predicts seasonal demand spikes, helping retailers prepare logistics, staffing, and inventory in advance.

Secure Transactions

Fraud & Risk Management.

Fraudulent Transaction
Detection Agents

AI analyzes payment patterns, flagging suspicious activity instantly to reduce fraud and chargebacks.

Return Fraud
Prevention Agents

AI Agents validate product return authenticity with image and data verification, reducing fraudulent claims.

KYC & Identity
Verification Agents

AI ensures compliance by validating customer identity during high-value transactions.

Compliance Monitoring for
E-Commerce Platforms

Agents monitor adherence to tax, privacy, and cross-border regulations, reducing legal risks.

Suspicious Behavior
Monitoring Agents

AI tracks unusual activity, such as multiple failed payments, to prevent fraud attempts.

Smarter Decisions

Business Intelligence & Growth.

Customer Behavior
Analytics Agents

AI tracks engagement, browsing, and purchasing trends to provide actionable insights for marketing strategies.

Sales
Forecasting Agents

Agents analyze past data and current trends to predict revenue, helping retailers make smarter planning decisions.

Market Trend
Insights Agents

AI scans MCP-integrated sources for competitor strategies and market changes, giving retailers an edge.

Customer Lifetime Value
Prediction Agents

AI predicts long-term revenue potential, enabling better marketing and retention strategies.

Product Performance
Monitoring Agents

AI analyzes sales and return rates per SKU, helping businesses refine inventory decisions.

Executive Reports
for E-Commerce Leaders

Agents consolidate KPIs into real-time reports, supporting leaders with data-driven decisions.

Your Infrastructure, Your Choice

Flexible Deployment Options for Every Business Need

NGage 360 offers flexible deployment – SaaS, private cloud, or on-premise, ensuring scalability, compliance, and control to match enterprise requirements.

— SaaS Access
— Private Cloud
— On-Premise
— Hybrid Options

— Scalable Workloads
— Regulatory Compliance
— Custom Configurations
— Global Support

Stay up to date
with our news.

Go to the Blog

AI-Powered Client Qualification, Intake & Conflict Check

Let’s Collaborate

Have High Volume or Custom Needs?
NGage 360 is Enterprise-Ready.

Get started with NGage 360 enterprise solutions – secure, scalable AI agents tailored for large volumes and custom on-premise requirements.

E-Commerce

AI That Powers Online Retail Growth

Redefining Online Retail With AI Agents

Citizen Services Automation.

24/7 Customer Service Agents

AI-Powered Product Discovery Assistance

Personalized Shopping FAQs Agents

AI-Powered Checkout Assistance

Post-Purchase Support Agents

Multilingual Shopping Assistants

Sales & Conversions.

Personalized Product Recommendation Agents

Automated Lead Capture Agents

Dynamic Pricing Assistance Agents

Cart Recovery and Follow-Up Agents

Customer Loyalty Program Agents

Operations & Logistics.

Order Tracking and Updates Agents

Returns and Refund Automation Agents

Warehouse Inventory Monitoring Agents

Vendor and Supplier Coordination Agents

Peak Season Demand Forecasting Agents

Fraud & Risk Management.

Fraudulent Transaction Detection Agents

Return Fraud Prevention Agents

KYC & Identity Verification Agents

Compliance Monitoring for E-Commerce Platforms

Suspicious Behavior Monitoring Agents