NGage 360 - Insurance Industry

Powering Insurers With AI

Intelligent Insurance Services With AI

Powering Insurers With Intelligent Agents

NGage 360 helps insurers streamline operations, improve customer service, and ensure compliance with AI agents powered by RAG and MCP. These agents integrate seamlessly with claims management systems, CRMs, underwriting tools, and regulatory platforms. From claims automation and fraud detection to policy servicing and customer engagement, NGage 360 empowers insurance providers to reduce costs, enhance accuracy, and deliver faster, smarter, and more personalized insurance experiences while ensuring regulatory adherence and operational excellence.

Faster, Better Support

Customer Service & Engagement.

24/7 Insurance
Customer Support Agents

AI agents handle customer queries about policies, premiums, and claims instantly, reducing call center load while improving service availability and satisfaction.

Personalized Policy
Recommendation Agents

Agents analyze customer profiles and suggest the most suitable policies, improving conversions and delivering customer-centric insurance experiences.

AI-Powered
Onboarding Assistants

Agents guide new customers through the policy setup process, collecting documents and validating information automatically, reducing onboarding delays.

Appointment and
Consultation Scheduling

AI integrates with calendars to schedule consultations with advisors, improving accessibility and convenience for policyholders.

Customer Feedback
and Survey Collection.

Agents collect structured feedback post-interactions, giving insurers valuable insights to improve service quality.

Multilingual Customer
Support Agents

Agents support 90+ languages, enabling insurers to engage customers across diverse markets without needing multilingual staff.

Streamlined Claims Handling

Claims & Policy Management.

Claims Submission
Automation Agents

AI agents collect documents, photos, and details from customers, validate them, and push data into claims systems, cutting down manual processing.

Automated Claims
Status Updates

Agents provide real-time claims progress updates via email, SMS, or WhatsApp, reducing repetitive inquiries to call centers.

Document Verification
in Claims Processing

AI agents validate submitted documents (IDs, bills, photos) against trusted databases, reducing fraud and ensuring compliance.

Claims Triage and
Routing Automation

Agents assess claim type, urgency, and complexity, automatically routing cases to the right adjuster or department for faster resolution.

Policy Renewal
Reminders & Processing

AI agents notify customers of renewals, collect confirmations, and process renewals automatically, reducing lapse rates and increasing customer retention.

Automated
Policy Adjustments

Agents update policy details like address, beneficiaries, or add-ons seamlessly, minimizing administrative delays.

Secure and Reliable

Risk & Fraud Management.

Fraud Detection
in Claims

AI agents analyze patterns and anomalies in claims submissions, flagging suspicious cases early to reduce losses.

Underwriting Risk
Assessment Agents

Agents integrate with credit bureaus and external datasets to provide underwriters with comprehensive risk profiles instantly.

Real-Time Risk
Monitoring Agents

AI agents monitor live data (financial records, health metrics, vehicle telematics) to assess ongoing risks for insurers.

Compliance Monitoring
and Enforcement

Agents ensure insurance processes adhere to industry regulations, automatically flagging non-compliance.

AML and KYC
Validation Agents

AI validates customer identity and financial background against AML/KYC databases to ensure regulatory compliance.

Efficiency at Scale

Operations & Administration.

HR Compliance
Monitoring Agents

Agents ensure employee training, certifications, and compliance records are tracked automatically, reducing HR overhead.

Claims and Policy
Documentation Agents

AI classifies and files claims and policy documents, saving staff hours in manual organization.

Workforce Task
Automation Agents

Agents automate routine office tasks like approvals, reminders, and data entry, boosting overall productivity.

Supply Chain
Support for Insurers

Agents help track vendor contracts, legal documentation, and compliance for insurers working with third-party service providers.

Internal IT
Helpdesk Agents

AI resolves IT requests like password resets or system access, freeing IT teams for more complex issues.

Smarter Decision Making

Business Intelligence & Growth.

Churn Prediction
and Prevention Agents

AI analyzes customer data to predict churn, enabling insurers to intervene with targeted offers to retain policyholders.

Customer Lifetime
Value Analysis

AI predicts long-term value from customers, guiding marketing and product development decisions.

Competitor Insights
Aggregation Agents

Agents gather competitor policy, pricing, and marketing data from MCP-integrated sources, helping insurers stay ahead.

Market Trend
Analysis Agents

AI reviews large datasets to identify emerging market opportunities for new insurance products.

Executive
Performance Reports

Agents consolidate KPIs into reports, enabling leaders to monitor claims, customer satisfaction, and revenue in real time.

Your Infrastructure, Your Choice

Flexible Deployment Options for Every Business Need

NGage 360 offers flexible deployment – SaaS, private cloud, or on-premise, ensuring scalability, compliance, and control to match enterprise requirements.

— SaaS Access
— Private Cloud
— On-Premise
— Hybrid Options

— Scalable Workloads
— Regulatory Compliance
— Custom Configurations
— Global Support

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with our news.

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Have High Volume or Custom Needs?
NGage 360 is Enterprise-Ready.

Get started with NGage 360 enterprise solutions – secure, scalable AI agents tailored for large volumes and custom on-premise requirements.

Insurance

Intelligent Insurance Services With AI

Powering Insurers With Intelligent Agents

Customer Service & Engagement.

24/7 Insurance Customer Support Agents

Personalized Policy Recommendation Agents

AI-Powered Onboarding Assistants

Appointment and Consultation Scheduling

Customer Feedback and Survey Collection.

Multilingual Customer Support Agents

Claims & Policy Management.

Claims Submission Automation Agents

Automated Claims Status Updates

Document Verification in Claims Processing

Claims Triage and Routing Automation

Policy Renewal Reminders & Processing

Automated Policy Adjustments

Risk & Fraud Management.

Fraud Detection in Claims

Underwriting Risk Assessment Agents

Real-Time Risk Monitoring Agents

Compliance Monitoring and Enforcement

AML and KYC Validation Agents

Operations & Administration.

HR Compliance Monitoring Agents

Claims and Policy Documentation Agents

Workforce Task Automation Agents

Supply Chain Support for Insurers

Internal IT Helpdesk Agents