NGage 360 - SAAS Industry

Next-Gen SaaS Intelligence

Scale SaaS Operations With AI

Redefining SaaS Operations With AI Agents

NGage 360 empowers SaaS businesses with AI agents that automate processes, enhance customer experience, and unlock new growth opportunities. Powered by RAG and MCP, these agents seamlessly connect with CRM, billing systems, analytics, and support platforms, enabling smarter operations. From onboarding and support to predictive insights and retention strategies, NGage 360 equips SaaS companies with the intelligence to scale faster, reduce costs, and deliver exceptional user experiences.

Faster Client Service

Customer Support Automation.

24/7 Multichannel
Customer Support.

AI agents handle customer queries across chat, email, and voice. Clients receive instant, accurate responses while support costs are reduced significantly.

Intelligent Knowledge
Base Assistant.

Agents trained on FAQs, docs, and product guides provide contextual answers, improving ticket deflection and reducing dependency on human support teams.

Automated
Ticket Triage.

AI classifies incoming support requests and routes them to the right team, improving resolution speed and customer satisfaction.

Sentiment Analysis
in Tickets.

AI reviews customer communications for sentiment, enabling SaaS providers to prioritize urgent or dissatisfied customers for faster intervention.

Multilingual
Support at Scale.

AI Agents interact in 90+ languages, helping SaaS companies expand globally without hiring native-speaking support teams.

Drive Conversions

Sales and Lead Management.

AI-Powered
Lead Qualification.

Agents engage website visitors, capture lead data, and qualify prospects before passing them to sales, reducing wasted sales efforts.

Automated Demo
Scheduling Assistant.

AI syncs with calendars to schedule product demos automatically, eliminating back-and-forth emails and speeding up conversion.

Personalized Product
Recommendations.

Agents suggest SaaS modules or add-ons tailored to customer needs, boosting upselling and cross-selling opportunities.

Follow-Up
Automation for Leads.

AI agents send timely, personalized follow-up emails or messages, increasing lead-to-customer conversion rates.

Churn Risk
Prediction in Pipeline.

Agents analyze sales funnel data to identify potential churn risks early, helping sales teams take preventive action.

Smarter User Experience

Product and User Engagement.

In-App Guidance
and Walkthroughs.

AI Agents embedded in SaaS platforms guide users through features, improving engagement and reducing support tickets.

Proactive Feature
Adoption Nudges.

AI agents recommend new or underused features based on user activity, driving feature adoption and customer satisfaction.

Personalized User
Onboarding Agents.

AI guides new users step-by-step, reducing drop-offs during onboarding and increasing product adoption.

Survey and
Feedback Collection.

AI automates collection of structured feedback within apps, enabling SaaS teams to iterate faster with real-time insights.

Reliable at Scale

Operations and Compliance.

Automated
Billing and Invoicing.

AI generates invoices, reconciles transactions, and integrates with payment gateways, reducing errors and manual finance workloads.

Subscription
Management Automation.

Agents manage renewals, upgrades, downgrades, and cancellations, ensuring seamless subscription lifecycle management.

Fraud Detection
and Prevention .

AI monitors transaction patterns to detect anomalies, reducing chargebacks and fraudulent activities.

Security
Monitoring and Alerts.

Agents monitor logins, access points, and anomalies in SaaS products, triggering proactive alerts to IT teams.

Actionable Insights

Business Intelligence and Growth.

Churn Prediction
and Prevention.

AI analyzes usage, support history, and payment patterns to predict churn, enabling SaaS businesses to act before customers leave.

Product
Performance Analytics.

AI agents analyze feature adoption, customer satisfaction, and error rates, helping product managers improve development priorities.

Competitor
Insights Agents.

Agents analyze depositions, emails, and transcripts for tone and sentiment. Lawyers gauge credibility and risk more effectively.

Board-Ready
Executive Reports.

AI agents consolidate KPIs into executive-level reports, delivering real-time, decision-ready insights that strengthen strategic planning and investor confidence.

Your Infrastructure, Your Choice

Flexible Deployment Options for Every Business Need

NGage 360 offers flexible deployment – SaaS, private cloud, or on-premise, ensuring scalability, compliance, and control to match enterprise requirements.

— SaaS Access
— Private Cloud
— On-Premise
— Hybrid Options

— Scalable Workloads
— Regulatory Compliance
— Custom Configurations
— Global Support

Stay up to date
with our news.

Go to the Blog

AI-Powered Client Qualification, Intake & Conflict Check

Let’s Collaborate

Have High Volume or Custom Needs?
NGage 360 is Enterprise-Ready.

Get started with NGage 360 enterprise solutions – secure, scalable AI agents tailored for large volumes and custom on-premise requirements.

SAAS

Scale SaaS Operations With AI

Redefining SaaS Operations With AI Agents

Customer Support Automation.

24/7 Multichannel Customer Support.

Intelligent Knowledge Base Assistant.

Automated Ticket Triage.

Sentiment Analysis in Tickets.

Multilingual Support at Scale.

Sales and Lead Management.

AI-Powered Lead Qualification.

Automated Demo Scheduling Assistant.

Personalized Product Recommendations.

Follow-Up Automation for Leads.

Churn Risk Prediction in Pipeline.

Product and User Engagement.

In-App Guidance and Walkthroughs.

Proactive Feature Adoption Nudges.

Personalized User Onboarding Agents.

Survey and Feedback Collection.

Operations and Compliance.

Automated Billing and Invoicing.

Subscription Management Automation.

Fraud Detection and Prevention .

Security Monitoring and Alerts.